Frequently Asked Questions

General

How is Vionik different from other brands?
Vionik shoes provide essential stability and addictive support. With a contour seamlessly engineered into each shoe, sandal, and slipper, they help support natural alignment from the ground up. Many of our products are recommended by the APMA (American Podiatric Medical Association). Vionik’s breakthrough technology offers versatility, so you can enjoy orthotic comfort in your favorite styles without the orthopedic look.

Do you have a rewards program?
Yes! Vionik Rewards lets you earn points on purchases, referrals, reviews, and more. Points can be redeemed for discounts on vionikshoes.com. Visit the rewards page to learn more and access your dashboard.

What size should I order?
Our sizing is consistent across collections and most styles fit true to size. For extra guidance, check the fit tips under the “sizing” tab on individual product pages. You can also use our Shoe Size Conversion Guide. For sandals available in whole sizes only, we suggest sizing down if you wear a half size.

Is there a break-in period?
Most customers find our shoes comfortable immediately. For some, it may take a short adjustment period. We recommend wearing your footwear for a few hours at a time for the first several days. Within one to two weeks, most people find them completely supportive and comfortable.

Is your site secure?
Yes. We use appropriate security measures to protect your information. Learn more by visiting our Privacy Policy.

Where can I find your products locally?
If you prefer to try on shoes before purchasing, you can use our Store Locator to find retailers near you. Please note that not all locations carry every style, so we recommend checking ahead.

Do you have an email newsletter?
Yes! You can subscribe to our newsletter to receive updates about new arrivals, promotions, and style tips. Sign up directly on vionikshoes.com.